If you think your account has been compromised, we need to know straight away. Please follow these steps.:

By phone on 1300 655 205 Monday to Friday, 8am to 6pm (AET). Or by email report_fraud@vanguard.com.au
Make sure you've removed any malicious coding from your computers and devices before completing the next steps.
Change all your usernames, passwords and personal security questions. Plus, remember to change the details on your email and social media accounts.
The companies below monitor credit activity and can block others from opening accounts using your information. Contact the credit bureaus: Equifax - www.equifax.com.au or Experian - www.experian.com.au
Vanguard has multiple systems in place to protect your account, but there are also steps you can take to help protect your information online.

Visit the Australian Competition & Consumer Commission's Scamwatch website to see how you can protect your privacy and prevent identify theft.


Please forward any suspicious emails you receive about your Vanguard account to report_phish@vanguard.com.au. If you've clicked on or responded to the email, please call our support team on 1300 655 205 Monday to Friday, 8am to 6pm (AET).

Please note that Vanguard never sends email or text messages with clicking links asking you to verify or provide personal information such as your account or login details.

If you suspect spam, email spam@vanguard.com.au.