Complaints, as defined in section 994A(1) of the Corporations Act 2001 (Cth) (the Act) relating to the fund and options offered within the fund where the nature of the complaints relate to product design, insurance claims, product availability and distribution conditions. The distributor should provide all the content of the complaint, having regard to privacy.
|Quarterly within 10 business days at the end of March, June, September and December each year|
Significant dealing outside of target market under s994F(6) of the Act.
The Trustee will rely on notifications of significant dealings to monitor and review the product, this TMD, and its distribution strategy, and to meet its own obligation to report significant dealings to ASIC. Dealings outside this TMD may be significant because:
- they represent a material proportion of the overall distribution conduct carried out by the distributor in relation to the product, or;
- they constitute an individual transaction which has resulted in, or will or is likely to result in, significant detriment to the customer (or class of customer).
In each case, the distributor should have regard to the nature and extent of the inconsistency of distribution with the TMD.
As soon as practicable, and no later than 10 business days after distributor becomes aware of the significant dealing
To the extent a distributor is aware of dealings outside the target market these should be reported to the issuer, including the reason why an acquisition is outside of target market, and whether the acquisition occurred under personal advice.
Quarterly within 10 business days at the end of March, June, September and December each year