If you're a Vanguard retail client, you'll be required to enter a 6-digit security code as an additional means of authentication anytime you're logging on through a new or unrecognised device.
If you're an institutional investor or a financial professional, security codes may not be part of the logon process. Please log on to your account and review your security options under Account Maintenance or call us at 1300 655 101.
When you log on to your Vanguard account, you'll be asked whether you want us to "remember" - or recognise - the device you're using. If you're using a trusted personal device you plan to use again, you may choose "do not challenge me on this device for the next 90 days" which allows us to store identifying information about your device and bypass the security code step when logging on in the future. If you're using a public or shared computer, do not tick the box, as this may compromise the security of your account.
If you opt for us to remember your device, and then you later clear your internet browser's cookies, you'll also remove the record you created for your device, and we'll ask you the same question the next time you log on.
Vanguard Australia doesn't charge a fee for text messages, but carrier fees may apply.
No, a security code is an added layer of protection. Enter your username and password first, then the security code.
Email phishing scams can place your personal information at serious risk. Text messages provide greater security, and your email providers may be subject to cyberattacks that can compromise personal data on a large scale.
Yes, our codes will work with most international phone numbers*. Just be sure to leave the leading "0" off when you enter your number into our system. Note that if you're enrolled and travel outside Australia, the mobile carrier may or may not deliver the security code to you, depending on your roaming restrictions and the carrier's ability to detect your location.
*For a list of supporting countries, please click here.
Yes, security codes expire after 10 minutes, but you can always request a new one when you're ready.
There are several possible explanations - one of the most common is that your phone blocks calls or texts from unknown numbers. In this case, change your phone settings and then choose I don't have a code. We'll send you another security code via text.
Although unusual, it's also possible that your carrier won't deliver a code because of a network issue. If this happens, call us at 1300 655 101.
If you change carriers but keep your phone number, you don't have to make any changes to your security code service. Your security codes will automatically reroute to your existing phone number through your new carrier.
You can elect to be alerted about:
- Changes to your account information.
- Account transactions—buys, sells, and in-species transfers.
- Transfers into or out of your account.
If you're a Vanguard client with a Personal Investor Account or you have a Vanguard Super Account, you are automatically enrolled in this service.
If there's activity on your account you don't recognise, call us immediately at 1300 655 101 or send an email to email@example.com.