Investors come first in everything we do, including our security features. Learn how we protect you and what you can do to keep your accounts safe.

 

Our website employs various security features - visible and invisible - to help keep you safe.

  • Encryption
  • SSL (Secure Sockets Layer) validation
  • Username and password protection
  • 2- factor (multi-factor) authentication
  • Account activity alerts
  • "Time-out" feature to protect user information
  • Masking digits to protect bank account information
  • Additional authentication for high-risk transactions

We also have a back-up data centre in case one data centre becomes unavailable, and test attack models within Vanguard's network.

Note: A security alert could indicate that either the date on your computer is incorrect or you're using an outdated version of your web browser.

  • Send an unsolicited email asking you to respond with your personal account information (e.g., username or password).
  • Ask for your web password in an email or request your personal information over the phone or by mail. We may ask for personal information if you've contacted us to report you're having trouble logging on to your Vanguard account(s).

We'll take steps to ensure we've verified your identity before discussing personal and financial information with you over the phone.

We'll never call you and ask for your password, logon credentials, or a security code you've received via text or an automated call. As such, you should never disclose this information to anyone over the phone. If you suspect someone has gained access to this information, contact our fraud team immediately.

You might get a service alert if we ever need more information to complete a request you submitted. In addition, you can opt to receive account activity alerts, a security feature that will notify you when certain changes or transactions are made on your account.

Review the terms and conditions to familiarise yourself with Vanguard's policy on service-related text messaging. Always use good judgment before tapping on links in text messages. If you're not expecting a text message from us, we do not recommend tapping on the link.