If a Verification message to approve your logon doesn’t appear on your mobile device, try these steps:

Open the Vanguard app on your phone and log on. The Verification message to accept or decline the logon will be displayed after opening the app.
In the Vanguard app, go to the More > Login and security menu and ensure that both Biometric login and Verify with Vanguard app are enabled and that the device you are on appears.
Another mobile device with the Vanguard app may have been registered to receive your Verification messages. Check that device if possible.
Check your Internet connection, making sure you have mobile data turned on or have connected to Wi-Fi.
Make sure Notifications are turned on for the app in your phone's settings:
- iOS: Go to your phone settings, choose Notifications and find the Vanguard app. Tap or slide to turn on.
- Android: Go to your phone settings and choose the Vanguard app. Tap app menus then Settings and security. Choose Accounts and security then Notifications. Tap or slide to turn on.
If you do not receive a Verification message sent to your device, click ‘Verify another way’ to instead receive a security code sent by SMS.
If the problem persists, restart your phone and try again.